Frequently Asked Questions ❤︎


Have you checked your spam folder? Make sure you mark it as "not spam" to prevent future emails winding up there!

If it's not in your spam folder, drop us an email at ❤︎

You can track your order using the tracking link we sent you in your dispatch email.

If you can't see this email in your inbox, double check it hasn't ended up in your spam folder. Ensure you mark the email as "not spam" to prevent this from happening again!

If you still can't find it, send us an email at ❤︎

Firstly, we are so sorry! This is not the standard you should expect from 97 Heaven.

Please send us an email at and we will do everything we can to make it right! ❤︎

Shipping & Returns

Yes we do!

The short answer is - sometimes!

Most of our customers don't receive a customs charge as our products are second-hand. But since it is at the discretion of your countries border force, it is always a possibility.

It is your responsibility to pay these charges. If you don't, your package will be returned to us. Please keep an eye on your tracking to see if you have any customs fees to pay.

Yes! We accept return requests made within 14 days of receiving your order.

If you'd like to start a return, please email us at 

To find our more check out our Returns Policy.


For any enquiries, please email us at - we will aim to respond to you within one working day ❤︎

Please note: we cannot deal with enquiries via social media.

Yes! We are a sustainable brand that sells curated vintage (20 years old+) and pre-loved fashion.

As such, some items may have some minor signs of wear and tear that are to be expected. Any significant flaws will be detailed in the description of the item.

We sell one-of-one pieces that sell out fast! If you want to be the first to grab the best bits, subscribe to our mailing list. You'll get 30 minutes of early access to every vintage collection.

We aim to release 2-3 vintage collections per month.

Follow our Instagram and TikTok to be in the know about new drops.